Refund & Cancellation Policy

1. Free Trial Terms (No Charges During Trial)

New organizations may receive a 7-day complimentary evaluation trial upon account creation. During the trial period, you have full access to our project cost control platform. If you cancel before the end of your 7-day trial period, your payment method will NOT be billed.

2. Subscription Billing and Automatic Renewals

Tracost provides B2B software-as-a-service subscriptions billed in advance on a recurring monthly or annual basis via Paystack (supporting Visa, Mastercard, and Mobile Money via MTN and Telecel).

• Cancellation at Any Time: Organization Administrators can cancel their subscription at any time via the Settings → Billing dashboard.
• Access Until Cycle End: Upon cancellation, your organization maintains full access to your projects and expense ledgers through the end of the paid billing period.
• No Automatic Pro-Rated Partial Refunds: Because our cloud infrastructure, automated daily digests, and database storage remain provisioned throughout the billing cycle, routine mid-cycle cancellations do not receive automatic partial month refunds.

3. Refund Eligibility & Exceptions

We believe in fair, transparent business practices and provide full refunds under the following circumstances:

• Duplicate Charges: In the rare event of a technical processing error resulting in a duplicate debit, we will immediately issue a 100% refund for the duplicate transaction.
• Billing Errors: If you were billed in error after submitting a timely cancellation request prior to the renewal date, we will promptly refund the charge.
• Service Outages / SLA Breach: If Tracost suffers an unscheduled, catastrophic platform outage exceeding our contractual SLA, affected organizations are eligible for service credits or pro-rata fee refunds.

4. Enterprise & Custom Agreements

Custom enterprise plans, multi-holding setups, dedicated QS onboarding, and bespoke SLA contracts are governed by the terms specified in their signed Master Services Agreement (MSA) and Statement of Work (SOW).

5. How to Request a Refund

To submit a refund request or dispute an unexpected billing event:

6. Statutory Rights

Nothing in this policy limits or affects your statutory rights under the Electronic Transactions Act, 2008 (Act 772) or consumer protection laws of the Republic of Ghana or applicable local jurisdiction.

7. Business and Contact Information